Frequently Asked Questions
Everything you need to know about ordering the finest American craft beers and gourmet snacks.
How do you ensure the beer stays fresh during transit?
We store all our craft beers in a temperature-controlled warehouse. For shipping, we use reinforced, insulated packaging and offer optional cold-pack inserts to ensure your brews arrive in peak condition.
Which states do you ship to?
We currently ship to most U.S. states where direct-to-consumer alcohol shipping is permitted by law. Please enter your zip code at checkout to verify eligibility for your specific location.
Do I need to be present to sign for my delivery?
Yes. Federal law requires an adult signature (21+) for all deliveries containing alcohol. The carrier will check your ID upon arrival; packages cannot be left unattended on porches.
What is your return policy for food and beverage items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact our support team within 48 hours for a replacement or refund.
Can I find rare or limited-release 'Whale' beers here?
Absolutely. We work directly with boutique American breweries to source limited-edition seasonal releases and small-batch cans. We recommend signing up for our newsletter to get early access to these drops.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout.